Got Questions? We've got Answers

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What is your phone number and operating hours?

You can call us at 888-­315-8188 or 604-526-8557 from 8am to 5pm PST Monday through Friday. You can email anytime INFO@REALESTATEPRINTSHOP.CA

What about privacy and security?

No information we collect for order processing or from inquiries is shared with other companies or websites. Your information is only used to contact you when necessary. Credit Card information is only used to bill you for products and services ordered.
Our secure shopping cart uses the latest secure server technology. Your order is submitted and retrieved with a secure connection to our server and remains secure at all times.

Can I order 2-colour printing from you?

We recommend you get the best value for your dollar and go for full colour, instead of two-colour!

Should you require 2-colour printing simply place your order as usual, then specify in the comments section that it’s a two-colour job and what PMS colours you have selected. Since we are so efficient at producing high-quality four-colour work, two-colour pieces will be priced the same as four-colour pieces.
Do you print other products that are different than the standard options on this website?
YES!  We are a full service commercial printer with wholesale prices.   Use our form and request a “Custom Print Quote” to request a quotes on any print products not displayed online.  Alternatively phone our office at 1-888-315-8188 or email INFO@REALESTATEPRINTSHOP.CA
Is there an extra charge for bleeds?

No. Unlike many other companies, all our prices include full bleeds free of charge.

Will you match a sample I print out on my own printer, or a previously printed sample?

At part of the way we offer fast turnaround and low pricing is by printing to a “pleasing colour” standard, using standard ink densities. Therefore, there is no guarantee that your finished piece will match your printed sample. This is due in part to the widely varying results from different output devices including inkjet and laser printers. Even from one commercial printing firm to another, there can be differences in results. In particular, inkjet and laser prints are known to look substantially different than true offset lithography.

If you require precise color match, please contact us to arrange for a digital color proof.

Once you approve the additional fees (starting at $40), we will produce and send you a hard proof via overnight delivery. When you approve and return the proof, we will match the colour of the proof you approved.
Bottom line: the final product we produce for you is unlikely to match the output from your inkjet printer — it will look more professional!

How do I place an order and have my graphic designer upload my files separately?

When you place your order, select the “I will be having someone else upload my files.” option. When you finish placing your order by clicking the “Submit Order” button, you will receive a confirmation that includes your order Number. Give your designer your order number and have them email the files to INFO@REALESTATEPRINTSHOP.CA. Do not have them send the files without your order number, or we may not be able to match them with your order.

How long does it take for me to get the proof of my order?

Once you have placed your order, you should get a proof within 1 business days after we receive your electronic files.

How long will it take to get my order?

Most orders are shipped within 3 to 5 business days after you approve your proofs. If you are in a rush, please select the 1 to 3 business day option.

Can you mail my postcards, brochures, etc. if I send you a mailing list?

Yes! For postcards, brochures and newsletters, will be glad to mail your material to a targeted area via Canada Post Neighbourhood Mail. When placing your order, please select the “Mail Prep for Canada Post” option. You’ll have the opportunity to upload your mailing instructions at time of ordering. Please included your Canada Post customer number and contract number if available.

Can I have you mail some of my order and ship the rest?

Simply order the full print quantity and set how many are for mailing. We will ship the quantity which is not mailed to the shipping address you provide on the order form.